Short answer: A Daily Shake subscription creates recurring orders at the frequency selected when you subscribe. It is different from a one-off purchase. Before checkout, confirm that the purchase option, products, quantity, delivery frequency, price and shipping details match what you intend.

How do I know whether I selected a subscription?

The product page and checkout should identify the subscription purchase option and recurring frequency. Your confirmation emails should also describe the ongoing arrangement. Keep the email address used at checkout because subscriptions are located and managed using the account details attached to the order.

Can I pause or skip an order?

Subscription controls may allow an upcoming order to be skipped or the schedule to be adjusted. Use the subscription-management link supplied with your subscription communications. Make changes before the next processing date; once an order has processed, it may already be moving through fulfilment.

Can I change flavours or quantities?

Available controls can vary by subscription setup. Check the customer portal first. If the option you need is not visible, email support@dailyshake.com with the subscription email address and the requested change.

How do I cancel?

Use the cancellation option in your subscription-management access. If you cannot find it or the portal is not working, contact support and clearly state that you want the subscription cancelled. Include the email address used to subscribe and a recent order number. Daily Shake support can check for subscriptions under another email if the expected account does not appear.

What happens after cancellation?

A confirmed cancellation prevents future subscription renewals. It does not necessarily cancel an order that has already processed. Review the confirmation you receive and contact support promptly if a new charge appears.

Why might I still see an active subscription?

The support inbox shows that customers sometimes use more than one email address. If a cancelled subscription appears inactive but orders continue, search your inboxes for Daily Shake confirmations and provide support with any alternative email address or order number.

What if a payment fails?

Update the payment method through the secure subscription or customer-account process. Do not email card information. If the portal reports that a payment provider is unavailable, send support a screenshot of the error without exposing full payment details.

Frequently asked follow-up questions

Can I order only when needed?

Yes—select a one-off purchase rather than subscription when ordering.

Will cancelling marketing emails cancel a subscription?

No. Unsubscribing from promotional email and cancelling recurring product orders are separate actions.

Who can help?

Email support@dailyshake.com with your order number and subscription email address.

Product formulas and policies can change. Always check the current product label, checkout information and order correspondence. Health information is general and does not replace personalised advice from a doctor or accredited practising dietitian.